Incom's story to date


  • Comms National Award Winners for 'Best Enterprise Cloud Solution' and 'Best Enterprise Reseller of the Year'.
  • Business development team doubled in size to cope with exponential growth.
  • Awarded Virtual 1 Elite Partner accreditation.
  • Awarded Polycom Partner accreditation.


  • Manchester Royal Infirmary (MRI) digital transformation project. Mitel's largest cloud deployment in Europe migrating 6500 users.
  • Comms National Awards Winners for 'Best SME Cloud Solution' and the coveted title of 'Reseller of the Year'.
  • Comms Business Awards Winners for 'Reseller of the Year' and 'Mid-Market Convergence Solution'.
  • Awarded Mitel Gold accreditation.


  • Complete Network Services (CNS) merges with Incom, creating a market-leading communications business with an enhanced nationwide presence.
  • Shortlisted for Best SME Vertical Market Solution and Best SME Unified Communications in the Comms National Awards.
  • Accredited highly recognised BSI certification (FS 00448 ISO 9001:2008)


  • Opened new Bristol office
  • Celebrated 10 year anniversary since management buyout
  • Became ShoreTel's fastest growing northern reseller


  • Incom 'Highly Commended' in the Comms National Awards for Enterprise Contact Centre Solution
  • Comms National Awards finalists in two categories: Enterprise Contact Centre Solution and SME UC Solution
  • Shortlisted, for the seventh time, for Reseller of the Year (Medium) in the Comms Business Awards
  • Shortlisted in the European IT & Software Excellence Awards, for SME Solution of the Year
  • Became ShoreTel Silver Champion Partner


  • Awarded Investors in People status, following just a single visit from the assessor
  • Became a ShoreTel Champion Partner
  • Shortlisted in the Comms Business awards, for Reseller of the Year (Medium)
  • Became an Eclipse Authorised Reseller
  • Awarded Vodafone Silver Partner status


  • Winners of 'Contact Centre Solution' in the Comms National Awards
  • Reseller of the Year runner-up, in Federation of Communication Services Awards


  • Moved into prestigious new offices in Manchester
  • Incom purchased Yorkshire-based, IT and telephony consultants, Worth Comms


  • Completed move to the latest British Standard (BS EN ISO 9001:2008)
  • Selected as finalists in the Comms Business Awards 2009
  • Received 'Commended' award for customer excellence - The Bolton News & Bury Times Business of the Year Awards


  • Shortlisted for Excellent Customer Service in Comms Business Awards
  • Became BT Openreach and BT Wholesale accredited
  • 'Go live' of first hosted IVR solution, at world renowned London theatre company
  • Received award of excellence: Exceeding UK supply standards of excellence in Supply, Quality and Value


  • Cisco SMB Select Accreditation achieved
  • Made Aastra Gold Partner
  • First Wi-Fi installation, at a large hotel group


  • Finalists in the Reseller of the Year category, for the Comms Channel Awards
  • Zyxel Silver Partner Registered
  • First broadband installation undertaken
  • Deployed 1st IP DECT, at large composites company in the Midlands


  • David Hughes and Jason Kilvert completed a management buyout of Incom.
  • Became Panasonic Premier Partner
  • Provided telephone line rental through our new billing platform


  • Became a Zeacom Partner


  • Awarded NEC Accredited Reseller status


  • Achieved Microsoft Accreditation
  • First Voice Over IP Installation, for a plant hire company


  • Launched Network Services division, offering cheaper telephone calls through our own billing platform


  • First ISDN2e and ISDN30e installation, at a national hotel chain


  • Installed 1st DASS2 ISDN 30, at a large American company based in Wales


  • Became Aastra (formerly Ascom) Accredited Reseller


  • Awarded nationwide LCR Contract for a leading supermarket chain


  • Authorised Mercury (now Cable and Wireless) Reseller


  • Achieved BSI Quality Assurance
  • Awarded Panasonic Authorised Reseller
  • Company was formed

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"We were impressed with how Incom looked to help us save money, improve our flexibility to manage seasonal demands and increase our efficiencies. "

Niki Waters, Premier Holidays, Cambridge

"The staff at Incom have all been professional and supportive during the transition and made the switchover as seamless as possible from a user perspective."

Horizon Nuclear Power, Gloucester

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