News for Wed, 13/12/2017

01/12/17 - Join Our Team – Home-based Field Engineer

Due to continued success, there is now a requirement for an additional home-based Field Engineer to join our team. The successful candidate will have experience of ShoreTel and Mitel MiVoice 5000CP and will ideally be based in Berkshire or the surrounding areas.

About Incom
With 28 years multi award-winning experience Incom is a well-established telecommunications reseller involved in the installation, maintenance and support of voice and data products across the U... view more >

30/11/17 - Incom-CNS Supports Children In Need 2017!

Long-standing advocates of ‘giving something back’ the Incom-CNS team came out in force again in support of Children in Need this month by staffing a contact centre and logging public pledges of over £12k.

Our enthusiastic team of volunteers manned the phones at the multi-media contact centre of an Incom-CNS customer, which was dedicated to the fundraiser on the big night. A total of 775 calls were taken by 100 agents during the evening (with not a single call dropped!) with Accounts As... view more >

27/10/17 - 28 Years Young and We’re Number 1!

We are officially 28 years old today! What a journey it’s been, filled with fantastic achievements and moments we are all incredibly proud of.

Since being incorporated on the 27th October 1989, Incom-CNS has established itself as the UK’s ultimate business communications partner, providing an unrivaled breadth of full service, business communications solutions, backed up by in-depth technical knowledge.

In 2015 Complete Network Services (CNS) merged with Incom, creating a marke... view more >

13/10/17 - It’s Official! We’re the Best in the UK!

The Incom-CNS Group was voted Best UK Reseller at last night’s ‘Industry Oscars’, the Comms National Awards , for the second year running!

Judged by impartial, industry experts, Incom-CNS scooped the prize for Best Enterprise Cloud Solution for their health care solution at Manchester Royal Infirmary, was highly commended in the Enterprise UC category for their contact ce... view more >

11/10/17 - Team Building

Click to view full-sized picture in a new window. As a long-standing advocate of the role of apprenticeships in the workplace, the Incom-CNS Group is proud to welcome on board our latest recruits, Beck Robertson, Senan Geary and Jack Stafford, in conjunction with leading IT and Digital apprenticeship provider Estio.

A number of the existing Incom-CNS team have started out their careers as apprentices and the company was also involved with the government scheme, Kids Withou... view more >

26/09/17 - Mitel Completes Acquisition of ShoreTel

Multi award-winning, business communications specialist, the Incom-CNS Group, is set to become a Mitel 'House of Excellence' as Mitel completes its $500 million acquisition of ShoreTel this week.

The deal is one of the largest ever unified communications mergers and it positions Mitel as the second biggest, global UCaaS provider; inevitably accelerating the rate of development for cloud based innovations as the company further invests in the market. Mitel CEO, Rich McBee, comments: "A... view more >

31/08/17 - Industry Acclaim for Healthcare and Public Sector Solutions

Click to view full-sized picture in a new window. Incom-CNS is enjoying industry acclaim as its innovative Unified Communications and Cloud solutions at Manchester Royal Infirmary and Anglesey Borough Council are shortlisted in three categories of the Comms National Awards 2017.

The Awards recognise excellence in the Business Communications industry and offer an annual opportunity for vendors and resellers to showcase their products and talents and measure themselves against their peers. Incom-CNS enjoyed an incredible, multi award-win... view more >

19/02/17 - Ed's Efforts go Viral!

Incom-CNS Account Manager, Ed Calvert, has become an internet sensation and made his TV debut following his fantastic fancy dress tribute to Columbian goalkeeper Rene Higuita!

Ed’s football team, Headingley AFC, holds an annual fancy dress challenge and the theme for this year was Sporting Heroes. Ed’s brilliant, hand-made creation is a tribute to Higuita performing his famous scorpion kick during a friendly against England in 1995. Unsurprisingly, he won 1st prize for his efforts and a... view more >

19/12/16 - Santa's Elf Workshop!

Save the Children's, Christmas Jumper Day took place on Friday 16th December, with people across the UK donning their festive knits to help raise funds to save the lives of children around the world.

Our Service team took things to another level and turned Clarendon House into Santa's Elf Workshop! Everyone got into the festive spirit, including the 'Racy Elf', stores co-ordinator, Will Walsh, (who was dishing out kisses to his lucky colleagues!) and Santa himself, aka MD Jason Kilvert!... view more >

31/10/16 - Multi Award Winners are on Cloud 9

Continuing a glorious year, Incom-CNS proudly pulled off the 'double-double' at the prestigious peer-led Comms National Awards last week, winning Best SME Cloud Solution and the coveted title of Reseller of the Year. Our winning streak began in June at the other main industry honours, the Comms Business Awards, where we scooped awards for Reseller of the Year and Mid-market Convergence Solution.

So what do these latest additions to the rapidly expanding Award cabinet really mean to us... view more >

17/06/16 - Double Glory for Incom-CNS

Oh, what a night! Huge celebrations across the Incom-CNS team today, following last night's 'double' at the Comms Business Awards, where our group was victorious in TWO categories!

With winners chosen purely on merit, these annual awards are recognised in the industry for their integrity and each year the competition for the coveted winners' trophies increases. We proudly beat all-comers in the Mid-Market Convergence category, for CNS's Mitel solution at Copeland Borough Council, and we... view more >

17/05/16 - Front-runners to Do the Double!

We are proud of the fact that every year since 2006, Incom has been selected as a Finalist in at least one category of the prestigious Comms Business Awards, for our innovative solutions. To mark a decade of commendations, Incom has just been announced as a front-runner for not one, but two of this year's coveted industry Awards.

Our entries for Enterprise Convergence Solution and Reseller of the Year (Medium) were based on a case study of our ShoreTel UC solution for retail giant, The ... view more >

16/05/16 - Leeds Law Firm Choses Incom as Sole Provider

Click to view full-sized picture in a new window. Incom Business Systems has been chosen as the sole provider of business communication solutions to Leeds solicitors Ison Harrison, and will implement the law firm’s new Wide Area Network (WAN) and manage their entire business mobile requirements.

The announcement swiftly follows Ison Harrison’s deployment of a ShoreTel Unified Communications (UC) platform delivered by Incom. In combination, the WAN and ShoreTel UC platform offers maximum flexibility to meet Ison Harriso... view more >

20/04/16 - High Street Retailer Drives Superior Customer Service

Click to view full-sized picture in a new window. High street and online retailer The Range has deployed a ShoreTel Unified Communications (UC) platform from Incom Business Systems (Incom) to enhance staff collaboration and enrich the customer service experience.

As their strategic communications platform, the ShoreTel solution supports the company’s UK and overseas expansion plans, providing a scalable, easily managed and feature-rich UC system across the entire business at a significantly reduced total cost of owners... view more >

08/04/16 - Incom White Paper Analyses UC in the Retail Sector

Click to view full-sized picture in a new window. A white paper published today by Incom Business Systems confirms that retailers need to adapt traditional sales and customer service approaches to meet customer demands, by utilising Unified Communications (UC) to deliver omnichannel experiences that drive customer acquisition, retention and brand loyalty.

Entitled “The Four Challenges in the Retail Sector”, Incom’s paper delivers an in-depth analysis of the retail market and identifies four key market issues. The pa... view more >

17/03/16 - Retailer Drives Expansion with Mitel

Click to view full-sized picture in a new window. Menswear retailer has deployed a communications infrastructure from Incom Business Systems, comprising a Mitel MiVoice 250 telephone system, a 50mb+ Ethernet leased line and 20 SIP trunks.

The solution enables to enhance customer service, reduce stock refresh timescales and improve order despatch times, to support their global expansion plans. sells several thousand product lines across its fla... view more >

22/02/16 - CardOneBanking Drives UK Expansion with ShoreTel UC

Click to view full-sized picture in a new window. Online current account provider CardOneBanking has selected ShoreTel Unified Communications (UC) platform and ShoreTel Enterprise Contact Centre (ECC) from Incom Business Systems to support their UK expansion.

The solution supports the company’s UK growth plans by providing scalability, high availability, ease of use and the lowest possible total cost of ownership, and integrates fully with their existing Oaisys call recording application.

Prior to the ShoreTe... view more >

29/01/16 - Stafford and Rural Homes Enhances Tenant Services with ShoreTel

Click to view full-sized picture in a new window. Stafford's largest social landlord, Stafford and Rural Homes (SARH) has deployed a ShoreTel Unified Communications (UC) and ShoreTel Enterprise Contact Centre (ECC) solution from Incom Business Systems to enhance the delivery of tenant services.

ShoreTel UC platform replaces a Cisco system and supports over 150 extensions, delivering comprehensive contact centre management, automated call reporting, internal call distribution, increased system resilience and reduced... view more >

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Latest Posts - 13 Dec 2017

01 2017 12

Due to continued success, there is now a requirement for an additional home-based Field Engineer to ...view more >
30 2017 11

Long-standing advocates of ‘giving something back’ the Incom-CNS team came out in force again in sup ...view more >
27 2017 10

We are officially 28 years old today! What a journey it’s been, filled with fantastic achievements a ...view more >

Latest Blog

5 Mobile Device Risks & How To Protect Your Organisation - 12/12/17

On the whole, technology is a source of enormous gains for organisations across the world. Businesses, public sector and charities are all benefiting from the digital technology revolution we are going through, with productivity increases and cost savings some of the main advantages.

In time, if past revolutions are any indications, organisations will experience gains we can barely imagine. However, there are several downsides to technology.

Security weaknesses are one o
...view more >

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