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ShoreTel IP Phone System - IP Solutions with unified communications and contact centre built in.
Watch our video below on "The Top 10 Reasons Why Now is the Time to Go for ShoreTel".
ShoreTel IP Phone System - Unified Communications
Purpose built for IP, ShoreTel's highly reliable platform brings together:
- VoIP telephony
- Collaboration capabilities
- Instant messaging
- Video conferencing
In today's work environment, it has become essential to integrate mobile devices into an organisation's central communication platform. With the ShoreTel Mobility Solution, whether in the office, on the move or working from home - your workforce can easily communicate on the devices of their choice; securely, simply and cost-effectively.
ShoreTel Enterprise Contact Centre (ECC) software provides advanced multimedia call centre solutions for all organisations. Sophisticated real-time management and reporting tools let organisations analyse their performance and measure the results. The customer experience can be tailored to meet specific requirements with advanced routing, multiple service options, and tools that help deliver calls to the right agents and services at the right time.
ShoreTel pride themselves on offering the lowest Total Cost of Ownership, with many customers reporting a return on investment in less than a year.
The ShoreTel Dock is an affordable system designed to meet the demands of modern workforces to integrate mobile devices (such as iPad and iPhone) with desk phones. ShoreTel Dock enables users to charge devices and achieve high-quality audio whilst fusing together the features of a business telephone system with the convenience of a mobile device.
ShoreTel IP Phones ↓
· IP Phone 110
· IP Phone 115
· IP Phone 212k
· IP Phone 230
· IP Phone 230g
· IP Phone 265
· IP Phone 560g
· IP Phone 565g
· IP Phone 655
· IP Phone BB24
Our friendly and helpful staff are ready to take your calls, Monday - Friday, 8.30am to 5:00pm.
Call today 0800 054 2576
Existing customers can chat to our friendly support team online to report a fault.
Available 09:00 - 17:00 Monday to FridayCustomer Support
In our latest guest blog, Niki Waters, Projects Manager at Premier Holidays, identifies the trends and challenges shaping the contact centre of the future.
They haven’t always been viewed as a company’s most valuable assets, but with customer service critical to winning new customers and enhancing loyalty, the role of the contact centre is fast taking centre stage. So what are the key challenges faced by those responsible for the performance of the contact centre? And
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"We were impressed with how Incom looked to help us save money, improve our flexibility to manage seasonal demands and increase our efficiencies which the ShoreTel system has certainly done."
"The ShoreTel system provided and installed by Incom will pay for itself in two years through significantly reduced management costs and we have already achieved substantial savings on our telephone bill - in the order of 20%."