Latest Posts - 20 Aug 2018
We’re delighted to announce that the Incom-CNS Group has been shortlisted as finalists in the view more >
Purpose built for IP, Mitel's highly reliable platform brings together:
In today's work environment, it has become essential to integrate mobile devices into an organisation's central communication platform. With the Mitel Mobility Solution, whether in the office, on the move or working from home - your workforce can easily communicate on the devices of their choice; securely, simply and cost-effectively.
Mitel Enterprise Contact Centre (ECC) software provides advanced multimedia call centre solutions for all organisations. Sophisticated real-time management and reporting tools let organisations analyse their performance and measure the results. The customer experience can be tailored to meet specific requirements with advanced routing, multiple service options, and tools that help deliver calls to the right agents and services at the right time.
Mitel pride themselves on offering the lowest Total Cost of Ownership, with many customers reporting a return on investment in less than a year.
The Mitel Dock is an affordable system designed to meet the demands of modern workforces to integrate mobile devices (such as iPad and iPhone) with desk phones. Mitel Dock enables users to charge devices and achieve high-quality audio whilst fusing together the features of a business telephone system with the convenience of a mobile device.
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Did you know that, on average, 94% of a company’s marketing budget is spent trying to get people to call their business? When they do call, a staggering 70% are transferred or placed on hold, faced with uninteresting recorded messages or worse still – silence or beeps!
Customers are the most important thing to your business; however, a poor on-hold experience can cost even the most professional businesses with the highest quality products and services both financially and in terms of t
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"We were impressed with how Incom looked to help us save money, improve our flexibility to manage seasonal demands and increase our efficiencies. "
"The staff at Incom have all been professional and supportive during the transition and made the switchover as seamless as possible from a user perspective."