Latest Posts - 20 Aug 2018
We’re delighted to announce that the Incom-CNS Group has been shortlisted as finalists in the view more >
Mitel is a global leader in business communications that easily connect employees, partners and customers -- anywhere, anytime and over any device, for the smallest business to the largest enterprise. Mitel offers customers maximum choice with one of the industry's broadest portfolios and the best path to the cloud.
Mitel MiVoice unified communications platforms offers a complete range of flexible communications platforms - from modular on-premise solutions to a single, cloud-ready software stream that supports a range of deployment models. MiVoice unified communications platforms are designed to allow businesses to take advantage of advanced communications capabilities in a way that makes sense for the business.
"Do more with less" has become the mantra of many businesses today. At the same time, IT organizations are striving to focus on more strategic objectives that drive competitive advantage and tangible value for their business.
The right platform to manage your communications makes all the difference in organizational productivity and flexibility to respond to changing business environments. Mitelï¿½s communications platforms have been helping businesses achieve that for more than 40 years.
Mitel's MiVoice unified communications platforms were designed to address your business's communications needs, no matter what size your business is and to provide your business with the tools for improving employee productivity and business efficiency, so that you can expect a tangible return on your communications investment.
Our philosophy with our MiVoice platform is to deliver unified communications (UC) solutions that:
Mitel's line of MiVoice unified communications platforms addresses both small business and large enterprise needs, providing extensive communication features, robust call control, and support for a wide range of innovative desktop devices and applications.
MiVoice Office (formerly Mitel 5000 Communications Platform) delivers a hybrid digital / IP communications platform that enable small and medium sized businesses to blend their voice system into their data network, creating a cost-effective, efficient communications environment.
MiVoice Office ensures small and medium sized businesses are more flexible and responsive, through a complete suite of out-of-the-box business productivity applications, that allow your business to benefit from reduced costs and enhanced staff productivity.
MiVoice Office is expandable to support up to 250 users and can interconnected with 99 other MiVoice Office sites.
MiVoice Business (formerly Mitel Communications Director) provides businesses with a single, cloud-ready software stream that can be implemented on any network, within any infrastructure, or any platform to deliver the seamless integration of voice, mobility, unified messaging, presence, conferencing, collaboration, applications, and more enabling faster, more effective business communications.
Through a suite embedded mobility capabilities, such as extension-to-cellular twinning for single-number reach, and multi-site Hot Desking, to support for UC solution integration, such as Mitel MiCollab Client and Microsoft Lync, MiVoice Business ensures organizations of any size are more flexible and responsive to clients.
MiVoice Business scales from 20 users for single-site SMBs to 65,000 users operational as a single domain for large, multisite organizations and can provide the ability to support up to 35,000 users on a single pair of servers with Multi-Instance deployments.
Mitel connect (formerly ShoreTel Connect) is a remarkable innovation in IP telephony and unified communications. Mitel Connect is a platform built on a single software code base that means you can design your communications system any way you like, you choose:
This flexibility means that you can also choose how you want to expense your communications system - as a monthly subscription operating costs where Mitel manages everything for you, or as a licensed product capital expense that you control and amortize over time.
Because it is based on a single code base, adds, changes, and updates are simple and include complete parity of features across both types of deployment.
You decide when, if, and how to migrate to the cloud. And, whatever you decide today is completely adjustable to what you may need tomorrow. The investments you've made are protected.
Why Mitel Connect?
Mitel Connect provides an intuitive new collaboration experience that:
Mitel Connect provides a simple platform for employees, partners and customers to engage and communicate, whether they are remote or in the office. Mitel Connect saves time and takes the frustration out of engaging so people can focus on getting their work done and their ideas heard.
When integrated into other business applications, Mitel Connect makes it easier to share insights, be more productive and grow the business.
Our friendly and helpful staff are ready to take your calls, Monday - Friday, 8.30am to 5:00pm.
Available 09:00 - 17:00 Monday to FridayCustomer Support
Did you know that, on average, 94% of a company’s marketing budget is spent trying to get people to call their business? When they do call, a staggering 70% are transferred or placed on hold, faced with uninteresting recorded messages or worse still – silence or beeps!
Customers are the most important thing to your business; however, a poor on-hold experience can cost even the most professional businesses with the highest quality products and services both financially and in terms of t
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"We were impressed with how Incom looked to help us save money, improve our flexibility to manage seasonal demands and increase our efficiencies. "
"The staff at Incom have all been professional and supportive during the transition and made the switchover as seamless as possible from a user perspective."