Latest Posts - 21 Jan 2019
The Incom-CNS Group has been awarded coveted Platinum Partner status by national business co ...view more >
Incom has been supplying, installing and maintaining business telephone systems for 24-years. During this time, telecommunications technology has changed dramatically and continues to evolve at a rapid pace to meet the growing demand of organisations to provide intelligent call routing, functionality and reporting. Although the options may have changed, the telephone system remains at the core of your business communications and it is essential that you implement the right solution to deliver business advantage and return on investment.
VoIP telephony solutions can help deliver many business benefits including: costs savings, productivity gains, improved flexibility and increased business agility. So what is VoIP? Voice over Internet Protocol digitises and compresses voice traffic and transmits it in secure IP data packets over a dedicated data connection (instead of traditional wires). Put simply; internet telephony. With ongoing developments in broadband connectivity and increased bandwidth efficiency - call reliability and flexibility can equal or surpass traditional telephony as calls can be made over PSTN, ISDN or SIP.
Due to the low costs that VoIP technology can provide, more businesses are migrating from traditional, copper-wire telephone systems to VoIP systems to reduce their monthly telephone costs and improve productivity.
Having evolved into unified communication services, VoIP solutions can deliver all communications - telephone calls, faxes, voice mail, e-mail, Web conferences and more - to any handset, including mobiles.
VoIP telephone systems offer a large number of functional advantages over traditional systems by allowing advanced features such as:
A digital telephone system is a great solution for a business looking to add features and capabilities to analogue infrastructure, when adding or replacing existing switches and cables (i.e. CAT5 for VoIP) isn't a realistic or cost effective option.
The digital telephone system has options to support different protocols - analogue, digital, or IP phones; and modular add-ons can enable features such as music on hold, VoIP integration, and paging systems.
Benefits of digital:
Hybrid telephone systems can provide analogue, digital, and VoIP-based capabilities, or a combination of the three, for a truly flexible solution. This solution is beneficial to organisations that want to benefit from VoIP for connecting multiple sites, centralising services and cost savings, without investing to upgrade their existing infrastructure.Advantages of a hybrid system:
Our friendly and helpful staff are ready to take your calls, Monday - Friday, 8.30am to 5:00pm.
Available 09:00 - 17:00 Monday to FridayCustomer Support
Businesses typically spend a large percentage of their marketing budget encouraging potential customers to call. What makes, or breaks, the success of these campaigns is the experience customers have when they make the decision to contact a company.
Callers who are kept waiting or are unsure if they have come through to the right place, are likely to hang up – and when they do, it’s highly unlikely that they will call back. Managing customer calls, especially during periods of high d
...view more >
"We were impressed with how Incom looked to help us save money, improve our flexibility to manage seasonal demands and increase our efficiencies. "
"The staff at Incom have all been professional and supportive during the transition and made the switchover as seamless as possible from a user perspective."