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IT Sales and Support
Infrastructure planning, installation, maintenance and support
- Network advice, planning & set up
- On-site & remote support
- Nationwide installation & maintenance
- Secure, robust & reliable infrastructure
Whether you are a start-up company looking for a server and regular backups, or a large company that needs a complete IT overhaul, our team of experts can advise, supply, install, maintain and support your IT infrastructure based on your business needs.
Incom has been providing IT support services since 1989. Our team of specialist IT professionals deliver a complete range of services. We specialise in support for Microsoft Server Environments encompassing: supply, installation, maintenance, upgrade and support. Regardless of your requirements or size of your company, we offer a friendly and professional approach.
Our IT support is like having your very own team of experts on hand when you need them. Our skilled team is dedicated to keeping all aspects of your IT infrastructure working efficiently; providing remote and on-site support as required.
Our IT services:
IT infrastructure is the heart of any company. Getting it right ensures all business operations and functions run smoothly and efficiently. Incom provides reliable, robust, and secure network infrastructures that can be easily accessed from anywhere. Our team is here to listen so that we create the right solution for your current and future business needs. Taking the time to build the right system today will result in improved productivity, helping you to achieve a healthy return-on-investment over the coming months and years.
Hardware and software supply
We know that it is important to supply quality hardware and software to complement our leading support services. We work with some of the leading suppliers in the industry, to ensure you receive the best products available at the right price including: HP, Symantec, Dell, Fujitsu Siemens and many more. We are a certified Microsoft partner and specialise in Microsoft Office and Microsoft Server products, as well as Sophos Antivirus, Symantec Backup Solutions, Sage Payroll, and Sage Accounts.
Security & availability solutions
Security is vital to any IT infrastructure. Viruses, spyware and malware are growing at an alarming rate. Incom offers the best advice and solutions to ensure you have adequate protection from such threats.
Cabling & wireless connectivity
Structured cabling is the lifeline for the entire network and is the foundation on which all other business activities depend. A properly designed, installed and administered cabling system reduces costs through each phase of its life cycle: installation; moves, add-ons, changes, maintenance and administration. As the longest serving component, a standards compliant cabling system can "future-proof" your network and guarantee evolving application support; ensuring your investment continues to serve you throughout its life.
Incom has a wealth of experience consulting and installing cabling to suit your network requirements. This includes Category 5e, Category 6, Category 7, Fibre Optic and Wireless connectivity.
Our cabling expertise includes:
- Surveying and appraising all types of building designs
- Consultancy and design
- Implementing structured cabling systems
- Implementing data cabinets and 19 inch enclosures
- Fault finding
- Point relocations
- Cabling health checks and audits
- Comms room tidy ups
Incom provides hosting services for data, websites and email systems. Our Cloud computing solution provides all the functionality of a traditional on-site server that's delivered from a powerful platform situated within our network. We have the most reliable systems in place to maximise uptime.
Installation and implementation
Our experienced and highly trained team is skilled across multiple platforms including: Microsoft, HP, Cisco, Symantec, and Sophos. We're on hand to install and configure your business IT software and hardware to your exact requirements, whether it's a simple PC connection or high-end clustered or virtual environment solution.
Our team of qualified electrical engineers are able to fit additional wall sockets and cabling necessary to support communications infrastructure purchased from Incom during the installations process.
Telephone system integration
Incom are experts in the supply, installation and maintenance of business telephone systems. Our experienced engineers can integrate your IT solutions with your telephone system for full unified communications.
We provide effective security solutions to our clients through professional CCTV systems installation. Our experienced engineers are qualified to carry out CCTV camera installations and to give valuable advice on business security.
We provide a range of on-site and remote IT maintenance options to protect your IT assets and ensure that your IT infrastructure runs smoothly for years to come.
Our service options:
Bronze Care - Service is available Monday - Friday, 8:30am to 5:00pm (excludes Bank Holidays/weekends).
Silver Care - Service is available Monday - Saturday, 8:30am to 5:00pm (excludes Sundays and Bank Holidays).
Gold Care Special Option - Service is available Monday - Friday, 8:30am to 5:00pm and includes weekends, Bank Holidays and after-hours cover.
Gold Care Premium - Service is available 24 hours a day, 365 days per year, including weekends and Bank Holidays.
To discuss your business communications requirements, call our Sales Team on 0800 054 2576 or click here to email us.
Our friendly and helpful staff are ready to take your calls, Monday - Friday, 8.30am to 5:00pm.
Call today 0800 054 2576
Existing customers can chat to our friendly support team online to report a fault.
Available 09:00 - 17:00 Monday to FridayCustomer Support
There are many ways for businesses to communicate with customers, and customers to contact a business, including: email, instant messaging, on-line chat and social media. However, phone-calls are still an essential part of doing business, and the preferred method of communication for many customers with queries, orders to place or issues to resolve.
Businesses spend the vast majority of their marketing budget trying to get people to call them. It’s the number one CTA (Call to Action)
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"We were impressed with how Incom looked to help us save money, improve our flexibility to manage seasonal demands and increase our efficiencies. "
"The staff at Incom have all been professional and supportive during the transition and made the switchover as seamless as possible from a user perspective."