Latest Posts - 21 Jan 2019
The Incom-CNS Group has been awarded coveted Platinum Partner status by national business co ...view more >
Business Communication solutions for the Retail Sector
Deliver exceptional customer experience, enable omnichannel interactions, optimise retail performance
Utilise Unified Communications strategically. Deliver personalised customer experiences through seamless omnichannel communications. Enhance the brand experience to transform customers into advocates. Achieve customer service excellence. Empower staff performance and collaboration that drives customer engagement. Achieve business transformation with greater agility and reduced operating costs.
The retail sector has undergone significant transformation with intensifying competition, evolving customer expectations, and increasingly sophisticated customer channels all contributing to the revolution.
These challenges mean that retailers must review their approach to customer acquisition and retention, if they are to remain competitive. In most cases, retailers need to invest in IT and communications tools that integrate seamlessly with existing operational applications to achieve a 360-degree view of each individual customer’s buying journey.
Customer engagement remains a high priority, as the sector strives to implement effective mobile strategies that complement the in-store experience to achieve digital parity and a connected retail environment.
Unified Communications (UC) provides a robust communications platform integrating voice and data communications, enabling retailers to personalise the customer experience, streamline staff collaboration, achieve digital parity and, ultimately, drive customer loyalty.
“Our customers can speak to the right person first time and this level of service sets us apart from the competition. In Incom and ShoreTel we have the perfect partnership that enables us to fly the customer service flag and deliver a first class service.”
Ryan Yeoman, IT Project Manager, The Range superstores
“We selected Incom based on their in-depth appreciation of our business goals, their outstanding reputation in the market and their business communications expertise. We had a very tight deadline for the deployment of the new infrastructure and telephony system, which they delivered on time and to budget. We are delighted with the results and savings so far and would not hesitate in recommending them.”
David Foster, Managing Director, Woodhouse Clothing
Ease of use and management. Absolute reliability. Return on investment.
Our friendly and helpful staff are ready to take your calls, Monday - Friday, 8.30am to 5:00pm.
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Available 09:00 - 17:00 Monday to FridayCustomer Support
Businesses typically spend a large percentage of their marketing budget encouraging potential customers to call. What makes, or breaks, the success of these campaigns is the experience customers have when they make the decision to contact a company.
Callers who are kept waiting or are unsure if they have come through to the right place, are likely to hang up – and when they do, it’s highly unlikely that they will call back. Managing customer calls, especially during periods of high d
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"We were impressed with how Incom looked to help us save money, improve our flexibility to manage seasonal demands and increase our efficiencies. "
"The staff at Incom have all been professional and supportive during the transition and made the switchover as seamless as possible from a user perspective."