Latest Posts - 21 Jul 2018
We’re delighted to announce that the Incom-CNS Group has been shortlisted as finalists in the view more >
Long-standing advocates of ‘giving something back’ the Incom-CNS team came out in force again in support of Children in Need this month by staffing a contact centre and logging public pledges of over £12k.
Our enthusiastic team of volunteers manned the phones at the multi-media contact centre of an Incom-CNS customer, which was dedicated to the fundraiser on the big night. A total of 775 calls were taken by 100 agents during the evening (with not a single call dropped!) with Accounts Assistant, Molly Millman, taking the largest, single donation – a whopping £500!
Watched by over seven million viewers, Children in Need 2017 raised a record breaking £50.1 million to help disadvantaged children and young people all around the country. MD David Hughes comments, “This is the fourth year we have been involved in this way with Children in Need. It is always a great event that we are proud to be associated with and I am particularly proud of the volunteers from across the company who gave their own time to join together in this incredible fundraising effort.”
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Did you know that, on average, 94% of a company’s marketing budget is spent trying to get people to call their business? When they do call, a staggering 70% are transferred or placed on hold, faced with uninteresting recorded messages or worse still – silence or beeps!
Customers are the most important thing to your business; however, a poor on-hold experience can cost even the most professional businesses with the highest quality products and services both financially and in terms of t
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"The staff at Incom have all been professional and supportive during the transition and made the switchover as seamless as possible from a user perspective."