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Incom-CNS Supports Children In Need 2017!
Thursday, 30 November 2017
Long-standing advocates of ‘giving something back’ the Incom-CNS team came out in force again in support of Children in Need this month by staffing a contact centre and logging public pledges of over £12k.
Our enthusiastic team of volunteers manned the phones at the multi-media contact centre of an Incom-CNS customer, which was dedicated to the fundraiser on the big night. A total of 775 calls were taken by 100 agents during the evening (with not a single call dropped!) with Accounts Assistant, Molly Millman, taking the largest, single donation – a whopping £500!
Watched by over seven million viewers, Children in Need 2017 raised a record breaking £50.1 million to help disadvantaged children and young people all around the country. MD David Hughes comments, “This is the fourth year we have been involved in this way with Children in Need. It is always a great event that we are proud to be associated with and I am particularly proud of the volunteers from across the company who gave their own time to join together in this incredible fundraising effort.”
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There are many ways for businesses to communicate with customers, and customers to contact a business, including: email, instant messaging, on-line chat and social media. However, phone-calls are still an essential part of doing business, and the preferred method of communication for many customers with queries, orders to place or issues to resolve.
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