Latest Posts - 26 Apr 2018
We’re delighted to announce that the Incom-CNS Group has been shortlisted as finalists in the view more >
Long-standing advocates of ‘giving something back’ the Incom-CNS team came out in force again in support of Children in Need this month by staffing a contact centre and logging public pledges of over £12k.
Our enthusiastic team of volunteers manned the phones at the multi-media contact centre of an Incom-CNS customer, which was dedicated to the fundraiser on the big night. A total of 775 calls were taken by 100 agents during the evening (with not a single call dropped!) with Accounts Assistant, Molly Millman, taking the largest, single donation – a whopping £500!
Watched by over seven million viewers, Children in Need 2017 raised a record breaking £50.1 million to help disadvantaged children and young people all around the country. MD David Hughes comments, “This is the fourth year we have been involved in this way with Children in Need. It is always a great event that we are proud to be associated with and I am particularly proud of the volunteers from across the company who gave their own time to join together in this incredible fundraising effort.”
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Fact: Legacy systems are costing you money, and these costs are only going to increase the longer it takes to switch over to more modern, unified and flexible communication systems.
Even when older systems still work, on-site PBX (private branch exchanges) are increasingly at risk from failing. Sourcing spare parts and engineers capable of fixing them will get more difficult, and expensive. Not investing now will cost more in the future.
If you’ve not swi
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"We were impressed with how Incom looked to help us save money, improve our flexibility to manage seasonal demands and increase our efficiencies. "
"The staff at Incom have all been professional and supportive during the transition and made the switchover as seamless as possible from a user perspective."