Latest Posts - 20 Jun 2018
We’re delighted to announce that the Incom-CNS Group has been shortlisted as finalists in the view more >
Incom Business Systems has been chosen as the sole provider of business communication solutions to Leeds solicitors Ison Harrison, and will implement the law firm’s new Wide Area Network (WAN) and manage their entire business mobile requirements.
The announcement swiftly follows Ison Harrison’s deployment of a ShoreTel Unified Communications (UC) platform delivered by Incom. In combination, the WAN and ShoreTel UC platform offers maximum flexibility to meet Ison Harrison’s ambitious growth plans, a critical requirement following the law firm’s recent merger with Maurice Smiths solicitors. The WAN connects ten offices across Leeds and the surrounding areas using MPLS, allowing voice calls to be given priority over data bandwidth to guarantee service levels.
Incom has also taken over the management of the firm’s business mobile estate, including Apple, Windows and Android handsets. Delivering significant tariff savings, the new mobile contract offers a comprehensive package with a healthy data allowance. End-users gain maximum flexibility to upgrade to the latest smart devices during the term of the contract. Incom delivers this enhanced service for a highly competitive fixed cost per month, enabling Ison Harrison to achieve accurate device cost management.
Michael Peel, Operations Partner at Ison Harrison, comments, “The new WAN enables us to guarantee that all our voice calls will be given priority, helping us to enhance our customer service. We are also set to achieve a significant monthly cost saving on our mobile costs too. Our decision to select Incom as our sole communications provider reinforces their exceptional levels of service and the trusted partnership we have with them. I wholeheartedly recommend Incom to any law firm in need of expert guidance on any aspect of deploying advanced communication technologies that deliver cost savings, enhanced functionality and a fast ROI.”
Grant Counsell, Corporate Sales Director at Incom Business Systems, comments, “We have worked closely with Ison Harrison over many months to understand their business challenges and goals. Taking a holistic approach to their communication requirements enables us to deliver future-proofed solutions that will meet all their critical outcomes and maximise their investment in advanced technologies. I’m delighted that we have been chosen as their sole communications provider and look forward to helping Ison Harrison retain their place as a major player in the legal sector for many years to come.”
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People are more connected than ever. We call, text, email, message, tweet and view streams of data across multiple communications channels every day. For telecoms providers, this increases the importance of maintaining robust service quality.
According to research from Teleco Professionals, 75% of telecoms service providers make network quality a k
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"We were impressed with how Incom looked to help us save money, improve our flexibility to manage seasonal demands and increase our efficiencies. "
"The staff at Incom have all been professional and supportive during the transition and made the switchover as seamless as possible from a user perspective."