Retailer Clothingsites.co.uk Drives Expansion with Mitel

Thursday, 17 March 2016

Click to view full-sized picture in a new window.

Menswear retailer Clothingsites.co.uk has deployed a communications infrastructure from Incom Business Systems, comprising a Mitel MiVoice 250 telephone system, a 50mb+ Ethernet leased line and 20 SIP trunks.

The solution enables Clothingsites.co.uk to enhance customer service, reduce stock refresh timescales and improve order despatch times, to support their global expansion plans.

Clothingsites.co.uk sells several thousand product lines across its flagship e-commerce sites, Woodhouse Clothing and Brown Bag, from over fifty high-end clothing brands including Emporio Armani, Hugo Boss, Calvin Klein and Vivienne Westwood. They needed a faster, more robust broadband connection to facilitate rapid daily stock refreshes. Employing 50 staff at its 75,000 square foot headquarters in Manchester, the retailer also needed to upgrade their communications systems to improve staff collaboration and customer interaction, and reduce operational costs.

Incom rapidly deployed an upgrade to a 50mb+ Ethernet leased line connection with automatic ADSL back-up for failover and 20 SIP trunk channels, completely eliminating inter-office call charges, while also significantly reducing the business line rental costs and the total cost of ownership for communications. The legacy system has been replaced with Mitel MiVoice Office 250 and an upgraded Oak unified call recording system, ensuring full compliance with PCI regulations and delivering enhanced call handling, staff performance and customer service.

Managing Director of Clothingsites.co.uk, David Foster, comments, “We selected Incom based on their in-depth appreciation of our business goals, their outstanding reputation in the market and their business communications expertise. We had a very tight deadline for the deployment of the new infrastructure and communications solution, which they delivered on time and to budget. We are delighted with the results and savings so far and would not hesitate in recommending Incom.”

Grant Counsell, Corporate Sales Director at Incom Business Systems, says, “With ambitious plans to expand overseas and superior customer service at the heart of their operations, upgrading to the Mitel solution and a superfast broadband connection has proved a big success for Clothingsites. Incom’s considerable retail expertise has enabled us to deliver a successful communications deployment in a very short timeframe, ensuring minimal disruption and rapid return on investment. I’m delighted to welcome Clothingsites to our rapidly expanding list of leading retail clients.”

Learn more about Incom's solutions for the retail sector here.


Contact Us

Your Name: Email Address: Telephone: Your Enquiry:

Our friendly and helpful staff are ready to take your calls, Monday - Friday, 8.30am to 5:00pm.

Call today 0800 054 2576

Recent News Articles

19/01/17 - Ed's Efforts go Viral!
Incom-CNS Account Manager, Ed Calvert, has become an internet sensation and made his TV debut follow ...Full Article >>
19/12/16 - Santa's Elf Workshop!
Save the Children's, Christmas Jumper Day took place on Friday 16th December, with people across the ...Full Article >>
31/10/16 - Multi Award Winners are on Cloud 9
Continuing a glorious year, Incom-CNS proudly pulled off the 'double-double' at the prestigious peer ...Full Article >>
17/06/16 - Double Glory for Incom-CNS
Oh, what a night! Huge celebrations across the Incom-CNS team today, following last night's 'double' ...Full Article >>
 

Existing customers can chat to our friendly support team online to report a fault.

Available 09:00 - 17:00 Monday to Friday

Customer Support

Latest Posts - 25 Jun 2017

19 2017 01

Incom-CNS Account Manager, Ed Calvert, has become an internet sensation and made his TV debut follow ...view more >
19 2016 12

Save the Children's, Christmas Jumper Day took place on Friday 16th December, with people across the ...view more >
31 2016 10

Continuing a glorious year, Incom-CNS proudly pulled off the 'double-double' at the prestigious peer ...view more >

Latest Blog

-


...view more >

Customer Videos

> Williams F1 uses UC and mobility to extend office trackside at Grand Prix

Follow Us

Icon BlogTwitterFacebookLinkedIn

Quality

 

Testimonials

"We were impressed with how Incom looked to help us save money, improve our flexibility to manage seasonal demands and increase our efficiencies which the ShoreTel system has certainly done."

Niki Waters, Premier Holidays, Cambridge


"The ShoreTel system provided and installed by Incom will pay for itself in two years through significantly reduced management costs and we have already achieved substantial savings on our telephone bill - in the order of 20%."

Stuart Stephen, Stafford & Rural Homes.

Our partners