Stafford and Rural Homes Enhances Tenant Services with ShoreTel

Friday, 29 January 2016

Click to view full-sized picture in a new window.

Stafford's largest social landlord, Stafford and Rural Homes (SARH) has deployed a ShoreTel Unified Communications (UC) and ShoreTel Enterprise Contact Centre (ECC) solution from Incom Business Systems to enhance the delivery of tenant services.

ShoreTel UC platform replaces a Cisco system and supports over 150 extensions, delivering comprehensive contact centre management, automated call reporting, internal call distribution, increased system resilience and reduced telephony costs.

ShoreTel’s UC platform provides built-in scalability and flexibility, helping SARH to respond quickly to changes in organisational infrastructure and working practices. The platform supports multi-channel tenant communications and delivers a lower total cost of ownership from efficiency savings, aiding compliance with the Homes and Communities Agency’s Value for Money (VfM) standard.

Grant Counsell, Corporate Sales Director at Incom, comments, “The significant pressures on those responsible for delivering tenant services is driving a technology-based revolution in the housing sector. The ShoreTel solution designed by Incom will enable Stafford and Rural Homes to benefit from advanced yet easy to use end-user features that assist with staff collaboration and support greater efficiencies in their tenant interactions.”

Learn more about Incom's solutions for housing providers here.


Contact Us

Your Name: Email Address: Telephone: Your Enquiry:

Our friendly and helpful staff are ready to take your calls, Monday - Friday, 8.30am to 5:00pm.

Call today 0800 054 2576

Recent News Articles

11/04/18 - Incom-CNS Shortlisted For Best Apprenticeship Scheme Award!
We’re delighted to announce that the Incom-CNS Group has been shortlisted as finalists in the Full Article >>
27/02/18 - Samsung Galaxy S9 - Available for Pre-Order!
Did you know as a Samsung Approved Partner, you can pre-order the new Samsung Galax ...Full Article >>
26/01/18 - Incom-CNS Sponsors Under 16’s Football Talent!
As long-standing advocates of supporting local communities, we jumped at the chance to sponsor Aspul ...Full Article >>
10/01/18 - Eliminate Patient Stress - Horizon Integrator for EMIS!
Good news for NHS and GP surgeries! As a Gamma partner, we’re delighted to announce Horizon has inte ...Full Article >>
 

Existing customers can chat to our friendly support team online to report a fault.

Available 09:00 - 17:00 Monday to Friday

Customer Support

Latest Posts - 20 Jun 2018

11 2018 04

We’re delighted to announce that the Incom-CNS Group has been shortlisted as finalists in the view more >
27 2018 02

Did you know as a Samsung Approved Partner, you can pre-order the new Samsung Galax ...view more >
26 2018 01

As long-standing advocates of supporting local communities, we jumped at the chance to sponsor Aspul ...view more >

Latest Blog

How To Assure Network and Service Quality - 08/06/18

People are more connected than ever. We call, text, email, message, tweet and view streams of data across multiple communications channels every day. For telecoms providers, this increases the importance of maintaining robust service quality.

According to research from Teleco Professionals, 75% of telecoms service providers make network quality a k
...view more >

Our Videos

> Williams F1 uses UC and mobility to extend office trackside at Grand Prix

Follow Us

Icon BlogTwitterFacebookLinkedIn

Quality

 

Testimonials

"We were impressed with how Incom looked to help us save money, improve our flexibility to manage seasonal demands and increase our efficiencies. "

Niki Waters, Premier Holidays, Cambridge


"The staff at Incom have all been professional and supportive during the transition and made the switchover as seamless as possible from a user perspective."

Horizon Nuclear Power, Gloucester

Our partners