Business Communication solutions for the Insurance Market

Enhance the customer journey, achieve operational efficiencies, maximise revenues

Powerful Communications Made Simple

Utilise Unified Communications strategically. Improve engagement to achieve increased revenue and customer satisfaction. Reduce the total cost of ownership. Release IT support from complex system management. Empower the entire business with advanced communications tools that enhance performance and collaboration.

With regulatory changes, increased competition, and the need to manage risk more effectively, insurance providers face numerous challenges to customer retention, profitability and service excellence. At the same time, IT departments face greater pressure to deliver more services with less budget. Unified Communications (UC) provides a robust communications framework that enables insurance companies to increase operational efficiencies and enhance the customer journey, while delivering simplified system management, advanced features for end-users and a reduced total cost of ownership.

The Benefits of Unified Communications for Insurance Providers:

  • Bring together communications into a single, seamless environment.
  • Enhance the customer experience with advanced call handling features.
  • Empower staff by delivering ease of use.
  • Reduce IT burden with simple system management.
  • Respond instantly to market changes with easy to scale platform.
  • Manage risk and comply with industry regulations more effectively.
  • Reduce the total cost of ownership for business telephony.
  • Achieve a swift return on investment (ROI).
Download our free "The Five Benefits of Unified Communications Platform" leaflet.

Watch the video >

"The ability to collect quotes in real-time, and feed details into the phone system, allows us to prioritise calls as they come in and ensure we give high priority to those likely to result in a sale. Our new system has avoided the nightmare of customers being kept on hold and passed from person to person. Now calls can be routed to the right person straight away, avoiding the frustration associated with a round-robin of being kept on hold and constantly transferred."

Rupert Gladstone, Head of IT, Premium Choice

The Incom Customer Experience

For Operations, IT, Customer Services and Claims Directors, the use of advanced communications solutions must be manageable, flexible and scalable to meet the immediate and future needs of the organisation. Our award-winning solutions for insurance providers enable people to collaborate and work more effectively, while reducing operational costs and capital expenditure. Our expertise in voice and data convergence and contact centre technologies enables us to address the evolving requirements of organisations of all sizes.

Ease of use and management. Absolute reliability. Return on investment.

 

Existing customers can chat to our friendly support team online to report a fault.

Available 09:00 - 17:00 Monday to Friday

Customer Support

Latest Posts - 23 Nov 2017

27 2017 10

We are officially 28 years old today! What a journey it’s been, filled with fantastic achievements a ...view more >
13 2017 10

The Incom-CNS Group was voted Best UK Reseller at last night’s ‘Industry Oscars’, t ...view more >
11 2017 10

As a long-standing advocate of the role of apprenticeships in the workplace, the Incom-CNS Group is ...view more >

Latest Blog

8 Key Benefits Of Migrating To Cloud Telephony - 14/11/17

Key Benefits Of Migrating Telephony And Communications To The Cloud

Cloud computing, software and storage is the way forward. We believe that businesses wanting to upgrade their communications would benefit from considering migrating to the cloud, instead of clinging to outdated on-premises hardware.

On average, most PBX systems (private branch exchange) only last for 8.5 years, which means companies with on-premises hardware have an opportunity to move away
...view more >

Our Videos

> Williams F1 uses UC and mobility to extend office trackside at Grand Prix

Follow Us

Icon BlogTwitterFacebookLinkedIn

Quality

 

Testimonials

"We were impressed with how Incom looked to help us save money, improve our flexibility to manage seasonal demands and increase our efficiencies. "

Niki Waters, Premier Holidays, Cambridge


"The staff at Incom have all been professional and supportive during the transition and made the switchover as seamless as possible from a user perspective."

Horizon Nuclear Power, Gloucester

Our partners