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Incom Client Success
"Put simply, the ShoreTel unified communications solution recommended by Incom delivers less complexity, ease of use and a much lower total cost of ownership to Ison Harrison." - Ison Harrison, Leeds
"Since moving to Incom Business Systems, I’ve been impressed with the responsiveness and technical support received. They quickly identified and fixed a number of critical defects, and proactively delivered a list of technical actions to take, which will ensure that we fully realise the potential of our ShoreTel system. They acted swiftly to assist us, working collaboratively with our existing outsourced IT firm to ensure that our LAN and VM environments were made suitable for ShoreTel. Quite simply, their service capability and ShoreTel expertise is second to none." - Swiis Foster Care, London
"We were impressed with how Incom looked to help us save money, improve our flexibility to manage seasonal demands and increase our efficiencies which the ShoreTel system has certainly done." - Premier Holidays, Cambridge
"The ShoreTel system provided and installed by Incom will pay for itself in two years through significantly reduced management costs and we have already achieved substantial savings on our telephone bill - in the order of 20%." - Stafford and Rural Homes, Stafford
"The staff at Incom have all been professional and supportive during the transition and made the switchover as seamless as possible from a user perspective." - Horizon Nuclear Power, Gloucester
"At each stage of moving all our communications to Incom they have shown expertise. They focused on our needs and made suggestions that have improved our communications. In Incom, we have a partner who understands our business." - The Kennel Club, Aylesbury
"Incom were easy to deal with, responsive to our changing requirements, and flexible during the installation process. Our dealings with Incom have been positive throughout, they are well worthy of a recommendation." - Lee and Thompson, London
"Throughout our relationship, I have found Incom's staff to be very helpful and professional. All issues or queries are dealt with in a timely and effective manner and I would not hesitate to recommend Incom to other companies." - Harley Medical Group, London
"When dealing with Incom, we found them to be efficient in managing our expectations. We had a tight timescale to adhere to and Incom worked hard to meet our deadline." - Daniel Construction, Warrington
"As our Business has expanded, Incom has provided first class advice and support at every level." - Bury Black Pudding Company Ltd, Bury
"Incom have been a trusted partner since 2002. During this time I have found Incom's staff to be helpful and professional, and we have already recommended them to business associates". - The Royal Court Theatre, London
"Incom are nothing short of first class professionally and nothing has been too much trouble despite my shortcomings in the telecoms industry. Add to this the friendliness and the courtesy with which my requests are dealt with." - The Range superstore, Plymouth
"The project went extremely well and this was due to the exemplary service given by your company." - Hapag Lloyd (UK), Glasgow
"The service staff were very proactive both in making sure the fault was attended to and keeping me updated with progress. A great example of how to do customer service properly." - AIS Pensions, London
"Your engineer was very helpful and very patient with all the questions I kept asking! He dealt with the fault very quickly and efficiently" - South Devon Health Care NHS Trust, Devon
"The service provided by our account manager, from the initial sales call to liaising with 3rd parties to the after sales service was first rate" - Universal Utilities, Manchester
Our friendly and helpful staff are ready to take your calls, Monday - Friday, 8.30am to 5:00pm.
Call today 0800 054 2576
Existing customers can chat to our friendly support team online to report a fault.
Available 09:00 - 17:00 Monday to FridayCustomer Support
In our latest guest blog, Niki Waters, Projects Manager at Premier Holidays, identifies the trends and challenges shaping the contact centre of the future.
They haven’t always been viewed as a company’s most valuable assets, but with customer service critical to winning new customers and enhancing loyalty, the role of the contact centre is fast taking centre stage. So what are the key challenges faced by those responsible for the performance of the contact centre? And
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"We were impressed with how Incom looked to help us save money, improve our flexibility to manage seasonal demands and increase our efficiencies which the ShoreTel system has certainly done."
"The ShoreTel system provided and installed by Incom will pay for itself in two years through significantly reduced management costs and we have already achieved substantial savings on our telephone bill - in the order of 20%."